Customer & Business OperationsRoles at Aegon

Aegon has a role to play in many of the significant moments in someone’s life, such as marriage, buying a house, retirement, or the loss of a close friend or family member. We call these significant moments, life events.

Our products and services, such as life insurance, pensions and mortgages, are designed to fulfil a need during these life events. Needless to say, life events have a strong emotional impact on our customers.

At Aegon, we have the opportunity and obligation to clearly address the wants and needs of our customers during these life moments, even those that they don't even realize they have. And our Customer Service colleagues play an essential role in this, because they interact with our customers during these moments.

As part of Customer & Business Operations you will play a vital role in ensuring that customers are satisfied with our products and service from the moment they show an interest in purchasing a product or service, to the moment a claim is rejected or paid out.

New Business Professionals

As a New Business professional, as well as processing and issuing life insurance products, you will also deal with inquiries from agents and internal departments. Your excellent customer service will exceed customer expectations.

Claims Professionals

When customers make a claim, its usually a very stressful moment in their life. As a claims professionals, it's your role to sensitively evaluate and analyse the documentation necessary for claim payments or denials. Carefully assessing claims according to the policy/certificate provisions and state regulations is essential. Claims professionals work closely with Legal Counsel and Compliance to assist in resolution of claim.

In a customer service role, you not only play a vital role for exceeding customer's expectations, but can also help sell our products and services effectively when people make an enquiry, or through cross-selling and external partner transfers. You will excel in determining customer needs, describing and explaining products, making recommendations, and transferring sales for verification.

Types of vacancies

Call Center Representative, Customer Contact Specialist, Front Line Manager, Supervisor Policy Services, Manager of Customer Service, Quality Assurance Claims Specialist, Claims Supervisor New Business Case Representative, New Business Manager