The people of Transamerica bring expertise, creativity, diverse thought and heart to everything that we do-and to the communities where we live and work.
Providing outstanding training and the right tools to be successful is pivotal to the world class employee experience Transamerica offers our teams. Do you have a genuine passion for creating compelling and engaging learning programs? Are you skilled in using instructional design tools to create elearning modules, simulations and videos? Would you like to be integral in shaping culture for our customer service teams by providing an exceptional training experience to prepare them for success?
If you answered yes to each of these questions, we would like to have a career conversation with you.
The Instructional Designer is responsible for the design and development of eLearning and classroom programs delivered by the Customer Care Training department, through video, webinars, on-the-job training, quick reference guides, podcasts, and blended learning.
- Use instructional design, adult learning theories, and industry-recognized design practices (e.g. ADDIE, SAM) to customize and innovate new and existing programs.
- Develop and maintain leader guides, participant materials, and assessments.
- Participate in lower complexity development of storyboards, curriculum scripts, and other materials that include learning objectives, content, and project outlines, with project completion date, hours of impact to the learner/store.
- Document content design methods to ensure quality and consistency in training methods.
- Provide guidance and instruction to trainers on program design.
- Maintain a library of eLearning modules, video presentations, and other materials.
- Assist in the analysis of current training programs for effectiveness and identify areas for improvement.
- Work with internal subject matters experts to keep up-to-date on company products/business.
- Bachelor’s degree in instructional design or business field, or equivalent education/experience.
- Knowledge of instructional design principles, including ability with ADDIE, Kirkpatrick’s level of evaluation, Blooms taxonomy, and adult learning theory.
- Excellent verbal and written communication skills.
- Analytical ability to evaluate training needs and programs.
- Writing and communication skills for creating content and disseminating program information and updates.
- Creative thinking skills to conceptualize and brainstorm innovative learning strategies.
- Ability to manage multiple projects and meet deadlines within budget.
- Proficiency using MS Office tools, including SharePoint and OneNote.
- Exposure to instructional design/development software (e.g. Articulate Storyline, Adobe Captivate, GoAnimate, Brainshark, Adobe Creative Cloud – Photoshop, InDesign, Audition, Premier Pro, Camtasia).
- LMS experience with an understanding of SCORM compliance standards.