Customer Care Representative

Full time
Klantenservice
Saint Petersburg

The people of Transamerica bring expertise, creativity, and heart to everything that we do – and to the communities where we live and work.

Our Customer Care Representatives utilize their skills in customer service, problem solving, teamwork, and being detail oriented to provide our participants and clients a high quality support experience through our call center, phone based communication support service.

This role is set to start on Monday, November 4th, 2019 at our St. Petersburg, FL Transamerica location.

We will be accepting applications through Wednesday, October 16th, 2019.

Responsibilities

What You Will do: As the “voice of the company”, you will be the first point of care, service and support for Transamerica customers (participants in our retirement and life insurance plans). You will provide thoughtful solutions to a wide range of inquiries over the phone, from our call center setting. You will feel empowered to provide answers and make good decisions based on the needs of our customers. You will support our current business practices by providing complete and accurate information, regarding retirement and life insurance products, while focusing on customer satisfaction. 

What You Will Learn: Through our in-depth and thorough training process, you will become a subject matter expert and feel confident stepping into your role as a representative of Transamerica. You will be working with a team of ambitious and engaged professionals, who bring fresh ideas and diverse perspectives, to help us continually shake up the status quo, and stay on the forefront of re-inventing how we meet our customers’ needs.

What Success Looks Like:

-Use exceptional customer service and interpersonal skills to answer inbound calls and find solutions to questions or concerns regarding retirement and financial services products.

-Learn and maintain a thorough understanding of products, procedures and systems.

-Identify customer needs and provide personalized service to ensure positive and meaningful outcomes; engage more knowledgeable team members as needed and leave customers with a high quality experience.

-Locate/research information using multiple systems, applications and technologies.

-Coordinate with cross-functional departments to obtain and/or provide necessary information to resolve issues.

-Document customer inquiries and associated actions; follow-up on outstanding items in a timely manner.

-Participate in a positive, team based environment and uphold a respectful, professional company culture to support achieving department goals.

-Achieve department metrics and expectations.

Qualifications

  • Associate’s degree in a business field OR equivalent experience
  • One year of call center or customer service experience, OR financial services industry experience
  • Ability to communicate with customers in a professional manner, orally and in writing
  • Ability to work independently and as part of a team
  • Proficiency using MS Office tools

Preferred Qualifications               

  • Understanding of retirement, life, and annuity investment products

Working Conditions

  • Office/call center environment
  • May work varied shifts

This job description is not a contract of employment nor for any specific job responsibilities. The Company may change, add to, remove, or revoke the terms of this job description at its discretion. Managers may assign other duties and responsibilities as needed. In the event an employee or applicant requests or requires an accommodation in order to perform job functions, the applicable HR Business Partner should be contacted to evaluate the accommodation request.

Over Aegon

Why Work for Us
Total Rewards at Transamerica: It’s more than a paycheck. Our comprehensive Total Rewards package is designed to help support you in many ways — throughout all stages of your life and career.  We provide a competitive, market-driven program that encompasses base compensation, bonus potential, retirement, health and wellness benefits, learning and development opportunities, plus great employee perks.  All designed with you in mind… to help you live your best life, grow personally and professionally - and feel valued for the work you do.

Learn more about our Total Rewards Package.

Equal Opportunity Employer:
Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws. 

 

AEGON USA Realty Advisors, LLC, is an Equal Employment Opportunity/ Affirmative Action Employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

 

Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. If you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs, please contact: applicantsupport@transamerica.com.

 

Technical Assistance:

If you experience technical problems during the application process, please email applicantsupport@transamerica.com.